Shipping policy

• Once your order is processed, you'll receive an automated shipping email titled “Your package is on the way 🚚💨” with your tracking information.

• Didn’t receive the email? Check your Spam or Promotions folder!

• Please note that your order may be shipped in multiple packages. If this occurs, you will receive separate tracking numbers for each shipment.

Shipping operations are paused on these holidays. Orders placed on or near these dates may take 1–3 additional business days to process.

Orders shipped to APO/FPO/DPO addresses are processed as domestic orders but may be treated as international for returns.

Note: Express services are unavailable for military addresses.

Learn how to format your address here.

Refused Shipments: Customers are responsible for original shipping fees, duties, and return shipping costs.

Returned to Sender: Contact our Customer Support Team if your package is marked as "Return to Sender."

Shipping Disclaimer: Once shipped, Havn is not liable for losses or damages during transit. Please monitor your shipment using the provided tracking link.

Shipping FAQ

Can I change my address after my order has been shipped?
         Once your order has been shipped, we are unable to update the listed shipping address. If you need to make changes to your delivery, we recommend reaching out to the shipping carrier directly with your tracking number as a reference to explore possible solutions.

What if my shipping is delayed or my order is lost?
         While we strive to ensure timely delivery, there may be delays due to circumstances beyond our control, such as carrier disruptions, severe weather, natural disasters, or labor strikes.

We process and ship all orders within 1–2 business days and send a tracking confirmation email to the email address provided at checkout. However, once your package leaves our facility, we cannot control how it is handled or its transit path.

We appreciate your patience and ask that you allow up to four additional business days beyond your expected delivery date for your package to arrive. If it still hasn’t arrived by then, please contact us—we’re happy to assist and will work with our carriers to investigate.

Important: Claims regarding missed or incorrect deliveries must be submitted within 45 days of the order being placed. Please notify us of any issues as soon as possible to ensure a prompt resolution.

What if my package says delivered but I didn't receive it?
          We kindly ask that you allow 3 additional business days after the 'delivered' scan, as the carrier may have scanned the package prematurely. If your package has still not arrived after this time, please reach out to us for assistance.

Additionally, we recommend checking around your property, as carriers sometimes leave packages in discreet locations to prevent them from being visible from the street. Please also check with neighbors or your Apartment Office Manager, as they may have accepted the delivery on your behalf.