FAQ

General Jewelry FAQs

Is the jewelry made with real gold or silver?

• Yes! Our pieces are made with high-quality metals, including real gold and silver, ensuring durability and elegance.

How should I store and care for my jewelry?

•  Store your jewelry in a cool, dry place. Avoid water, perfumes, and harsh chemicals to keep it looking its best.

What is gold vermeil, and why is it special?

• Answer: Gold vermeil is jewelry made with a thick layer of gold over sterling silver, offering luxury at a more affordable price.

 

Shipping & Returns FAQs

How long does delivery take?

• Answer: Delivery times vary depending on your location, but it typically takes 5–7 business days.

Can I return or exchange an item?

• Answer: Yes, you can return or exchange within 14 days of receiving your order, as long as the item is in its original condition.

Do you offer refunds?

• Answer: Yes, refunds are issued to your original payment method after the item is returned and inspected.

 

Product-Specific FAQs

Do pendants come with chains?

• Answer: Yes, all pendants include chains specifically designed to complement them.

What makes your jewelry better than competitors'?

• Answer: We focus on quality, style, and durability. Our jewelry is ethically made and designed to last, with thousands of 5-star reviews from happy customers.

 

Customization & Orders FAQs

Can I customize my jewelry?

• Answer: Yes, we offer custom designs, including engravings, to make your jewelry personal and unique.

How do I track my order?

• Answer: You’ll receive a tracking number once your order ships. Use it to follow your package online.

 

Additional Important FAQs

Warranty and Repairs

Do you offer a warranty for your jewelry?

• Customers often ask about guarantees for product quality and durability.

What if my jewelry breaks or tarnishes?

• Include clear information on repair services, replacement options, and warranty coverage.

 

Sustainability and Ethics

Is your jewelry ethically sourced?

• Address growing customer interest in ethical sourcing and sustainable practices.

Do you use recycled materials?

• Highlight any eco-friendly initiatives or materials used.

 

Product Details

Can I wear the jewelry in water?

• Provide specifics on water resistance or situations to avoid (e.g., swimming or showering).

How do I know what size to order?

• Include a size guide for rings, bracelets, and necklaces to reduce sizing issues.

 

Gift Options

Do you offer gift wrapping or special packaging?

• Mention any options for adding a personalized touch to gifts.

Can I include a gift note with my order?

• Highlight whether customers can send orders directly as gifts with custom messages.

 

Loyalty and Discounts

Do you have a rewards program?

• If applicable, outline benefits for loyal customers.

How can I get a discount on my first purchase?

• Mention sign-up bonuses, promotional codes, or subscription benefits.

 

International Shipping

Do you ship internationally?

• Clearly state whether international shipping is available and provide estimated costs and delivery times.

Will I need to pay customs fees?

• Explain if additional charges apply for international orders.

 

Customer Support

What if I need help with my order?

• Provide clear contact details, including email, phone, or live chat availability.

What should I do if I receive the wrong item or a damaged product?

• Offer instructions for resolving these issues quickly.