Questions
Find answers about our products, orders, and policies below.
We craft premium 316L stainless steel pieces with real 14k gold double vacuum electroplating, built for daily wear and backed by fast U.S. shipping and friendly support.
We are proudly based out of Houston Texas, and that's where your order will ship from.
Go H-Town!
Use the Help widget or email us with your order number—we typically reply within one business day.
Email: hello@havnjewelry.com
Phone: (832) - 206 - 5471
Yes—manufacturer warranty covers defects in materials or workmanship. Reach out with photos and your order number.
99-day returns or exchanges. Items should be unworn and in original condition.
You can visit this link for more info.
Message support with your order number to receive step-by-step instructions and a return label if eligible.
Once your return is scanned or received, refunds generally post within 3–5 business days depending on your bank.
Yes—if the item is in stock, we’ll help swap sizes quickly.
Orders placed Mon–Fri usually leave our warehouse within 24 hours. Most U.S. customers receive packages in 3–5 business days.
Unfortunately, we currently only ship within the United States.
After placing your order, you’ll receive an Order Confirmation Email containing your tracking number once your package ships.
You can use this tracking number to follow your delivery status directly through the carrier’s website.
If it hasn’t shipped yet, we’ll update it—contact us ASAP with the correct address.
Please check with household members and neighbors and wait 24 hours; carriers sometimes mark early. Then contact us and we’ll help.
Premium 316L stainless steel with real 14k gold double vacuum plating and high-polish finishes—no hollow pieces, no flakes.
Yes—our chains are sweatproof and water-resistant for daily wear.
Most guys start at 22″. We also offer 18″, 20″, 24″, and 26″ depending on your style and build.
Our plating is engineered for durability. With normal wear and basic care, your piece keeps its shine.
3–5mm = subtle, 6–8mm = everyday wear, 10-12mm = bolder statement piece. Product pages include quick comparisons.
Major cards, Shop Pay, After Pay and other local options shown at checkout.
Select Shop Pay or Afterpay at checkout to save details and speed through future orders.
Eligible customers may see pay-over-time options at checkout via Shop Pay Installments.
Questions? We’re here for you.
Real humans. Avg reply under 10 minutes (9am–6pm CT).